Refund Policy

1. General Policy

LarpKit LLC operates LarpKit. Our existing general policy is that purchases are non-refundable once use of the Service has begun, subject to billing-error corrections and rights under applicable law. This policy does not create a separate money-back guarantee or limit statutory consumer rights.

• Monthly subscriptions: the general policy applies to the initial payment and monthly renewals. Cancellation stops subsequent renewals; it does not automatically refund the current month or unused time.
• Yearly subscriptions: the same general policy applies to the initial payment and annual renewals. Cancellation stops subsequent renewals; it does not automatically provide a prorated refund for unused months.
• Lifetime purchases: these are one-time payments, not recurring subscriptions. The same general refund policy applies; there is no recurring renewal to cancel. Lifetime access does not have a monthly or yearly billing-period expiry.

2. Eligible Requests

• Verified duplicate billing errors: if an erroneous duplicate charge for the same purchase or billing obligation is verified, it will be corrected, including refunding the duplicate amount where appropriate. This is not treated as a discretionary goodwill decision.
• Unauthorized transactions: report a charge you believe was unauthorized promptly to us and your payment provider. Such transactions are investigated and handled in accordance with applicable law and the payment provider’s dispute procedures, not solely at our discretion.
• Other requests: discretionary refunds are assessed case by case under the general policy. Approval is not guaranteed; this discretion does not override billing-error corrections or statutory rights.

3. Time Limit

The 14-day deadline, measured from the transaction date, applies only to requests for a discretionary refund. It is not a contractual limit on correcting verified billing errors, reporting unauthorized transactions, or exercising statutory consumer rights, including any applicable withdrawal or cancellation rights. Legal deadlines and payment-provider dispute deadlines may differ.

4. How to Request a Refund

Email support@larpkit.app with your account email, the date and amount of the charge, any receipt or invoice reference, and a short description of the issue. Do not send a full card number, card security code or your account password. We will communicate the outcome after reviewing the charge. Approved card refunds are processed through Stripe to the original payment method; the time to appear on your statement depends on Stripe, your bank or card issuer. No fixed processing-time guarantee is offered.

5. Cancellation

• For monthly or yearly subscriptions, use the billing-management option on your account page to open the Stripe customer portal, or contact support for assistance. The current portal is configured to cancel at the end of the billing period, rather than immediately.
• For a paid subscription in good standing, cancellation leaves access available until the paid-through date for the current month or year. At that date, access expires unless another valid entitlement applies. Canceling one subscription does not cancel any separate subscription you may hold.
• Failed, unpaid, incomplete or paused subscription statuses can cause access to stop earlier. Cancellation is not a refund request and does not automatically refund previously charged amounts, subject to applicable law and the corrections described above.
• A lifetime purchase has no recurring billing to stop and is not subject to subscription-period expiration. Account termination under the existing terms is separate from subscription cancellation.

6. Account Termination and Violations

Under the existing Terms & Conditions, unauthorized account sharing or misuse may lead to suspension or permanent revocation of access without a discretionary refund. This does not remove any refund or remedy required by applicable law.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when the updated policy is posted on our site, and the “Last updated” date above shows when it was most recently revised.

8. Contact

If you have any questions about this Refund Policy, please contact us at support@larpkit.app.